Legal information


innogy SE
Freistuhl 7
44137 Dortmund

Chairman of the Supervisory Board: Dr. Johannes Teyssen

Executive Board: Dr.-Ing. Leonhard Birnbaum (Chairman), Dr. Bernhard Günther, Dr. Christoph Radke

Registered Office: Essen
Register court: Essen
Commercial register no. HRB 27091
Creditor identifier No. DE66ZZZ00001887371
VAT No. DE304171711

SmartHome is a product of innogy SE.


Technical hotline:
T +49 800-1234060
Press 2 for technical assistance.

Opening hours: Mon – Fri: 8 a.m. to 8 p.m.; Sat: 8 a.m. to 2 p.m.

+49(0)800/123 40 90
Orders and information hotline:
T +49 800-1234060
Press 1 for questions on all aspects of SmartHome.
Opening hours: Mon – Fri: 8 a.m. to 8 p.m.; Sat: 8 a.m. to 2 p.m.

Informations to license terms.


Consumer arbitration

The German Federal Network Agency's Consumer Service provides you with information on applicable legislation, your rights as a household customer and dispute settlement procedures for the electricity and gas sectors, and can be contacted via the following methods:

Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post, Eisenbahnen

Verbraucherservice, Postfach 8001, 53105 Bonn, Germany. Tel. +49 (0)30 2248 0500 (nationwide helpline) available Mon.–Fri., 09:00–15:00; fax +49 (0)30 2248 0323; e-mail

For settlement of disputes, private customers can apply to Schlichtungsstelle Energie e.V. for an arbitration procedure. The prerequisite for this is that customers have called our Innogy customer service and no mutually satisfactory solution has been found. Innogy is required to participate in the arbitration process.

Schlichtungsstelle Energie e.V., Friedrichstrasse 133, 10117 Berlin, Germany. Tel. +49 (0)30 2757 2400; fax +49 (0)30 275 724 069; e-mail; internet

The EU Commission has provided an internet platform for settling disputes online (OS platform). The OS platform serves as a point of contact for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. You can find the OS platform by clicking the following link:

Innogy is not currently participating in any other consumer arbitration.