Frequently Asked Questions

How do I update the central unit?

Go to the SETTINGS for your app, tap ‘Software information’ and then the UPDATE button.


Forgotten your password?

If you have forgotten your password, go to the login page of your SmartHome app and tap on Forgotten your user name or password?


What happens if my central unit does not have an Internet connection?

The previous settings remain effective. It is not possible to change the settings.


Is there a simple troubleshooting solution for the app?

Go to the app's Settings   once and tap the Sign Out button. After a new login, the app often runs flawlessly again.


What should I do if the door lock is displayed twice in the app?

Once the ENTR door lock has been integrated in your SmartHome, it is possible that the integrated door lock may appear twice in the Devices category. Please delete the door lock that does not have a function.


Other questions